Technology Voucher CRM Discovers Customer Needs

The Technology Voucher Programme (TVP) subsidizes Hong Kong enterprises to apply technology systems at a ratio of two-thirds and a cumulative cap of 400,000. TVP-hk technology voucher consultant will introduce three series in a row, introducing enterprise resource planning system (ERP), customer relationship management system (Customer Relation Management system, CRM) and website system (Website system) applications in various industries Happening.

This episode will introduce CRM. For many small and medium-sized enterprises, “customer relationship” is naturally a blow-up with customers, or greetings in big times, like a relationship with friends. From a commercial point of view, these practices are not problematic, but to maintain and manage customer relationships in a more scientific and systematic way, information technology will be used. CRM is a software system that allows companies of different sizes to organize, automate and synchronize any interaction with customers. It can assist companies in marketing, sales, after-sales service and support. Modern CRM can mostly analyze customer interaction processes and strengthen The relationship with customers allows customers to discover their own needs and turn them into sales.

 

Pest Control Company Quickly Responds to Enquiries with Technology Voucher CRM

This industry has always been more traditional. After receiving an order, it will send a master to the house to carry out pest control work, and seldom use technology systems. After discussing with the technology voucher consultant, the person in charge decided to apply for the technology voucher plan. It is recommended to use CRM to automate the inquiry process, record customer order records, and provide more personalized after-sales service and solutions, so as to enhance customer loyalty and create changes. Good reputation. CRM has a very powerful function, that is, it provides referral rewards. Old customers can introduce relatives and friends to visit and earn points, and they can get discounts on their next purchases. The technology voucher CRM has greatly improved the customer experience. At the same time, because it can more accurately grasp the needs of customers, the work of the master has become more efficient, which reduces a lot of costs in disguise.

Quick reference: Apply for the Technology Voucher Plan Lazy Pack

Technology Voucher CRM Helps Consulting Company Assignment Inquiry

Business consulting companies receive a lot of phone inquiries every day. As the colleagues in charge of answering calls have to respond to customer questions immediately, they need to undergo certain training to be competent. Once employees leave, they must be retrained, and experienced consultants are required for the time being. As an answerer, the cost is quite expensive. The technology voucher consultant introduced the various functions of CRM. Among them, the Call center software is very suitable for the company to use. Since the consulting company is not familiar with the relevant software, the consultant also acts as an intermediary for the technology voucher. He introduced several CRM suppliers who are willing to provide quotations, and finally chose The one with the lowest price and reasonable service. Now the operator only needs to follow the CRM prompts to answer the telephone enquirer. Not only can the question be answered quickly, but more importantly, the enquirer can be classified immediately. The CRM system automatically assigns the sales lead to different consultant teams for follow-up. If you have a preliminary grasp, it will naturally be more convenient to contact. The technology voucher CRM has increased the productivity of business consulting companies and reduced the cost of training at the same time. It is a very successful example of technology voucher.

 

Integration of Technology Voucher CRM and Online Stores Plays Synergies

For young entrepreneurs, online stores are the best option. After several years of operation, the online store has gradually become better. However, the original online store platform cannot be integrated with other CRM platforms due to closed programming methods. Therefore, the technology voucher consultant suggested finding a supplier to rebuild the new one. The online store is integrated with CRM. The browsing behavior and purchase records of online store members are collected in the CRM. Through the customer classification function (Segmentation) in the system, targeted promotion and discounts are provided to each category. The website is also based on CRM Personalized analysis, showing product recommendations suitable for customer tastes, increasing sales and customer satisfaction.

More cases: Successful examples of pet shop technology vouchers

Successful examples of technology voucherTVP-hk

TVP-hk.com The technology voucher consultants focus on their professions and have assisted hundreds of corporate clients to successfully apply for the technology voucher program. The cloud CRM system can improve the company’s operational efficiency and reduce manpower. We can do it together because we all use technology voucher CRM. Customers bring high-quality services. Know more about technology voucher, to be the nextSuccessful examples of technology voucher，Please contact TVP-hk Technology Voucher Consultant now (+852 9867 6897)

The appointment system reduces the number of people and the clinic avoids the epidemic area

In the outbreak of pneumonia in Wuhan, it is necessary to avoid crowds regardless of whether you can get masks or not. However, medical centers or clinics have become difficult animals due to the time required for doctor consultations and the large number of patients. The “Clinical Management System” specially designed for clinics and medical institutions can handle everything from appointment registration to medical record management. Electronic management of medical records not only increases efficiency, but also reduces manual errors. Some medical institutions connect the clinic management system to the retail management system (POS), and the sales of other products such as health products can also be comprehensively managed. The clinic management system is a funded TVP project under the TVP Technology Voucher Program. Successfully apply for the TVP Technology Voucher and the subsidy amount can reach HK$400,000.

TVP Technology Voucher Program FAQ

 

Clinic management system digitizes operations

Generally speaking, the operating process of medical services is：

Registered patients->Waiting for registration->Doctor interview/diagnosis and treatment->View medical records and prescribe medication->Take medicines, receipts and fake papers

 

The clinic management system is aimed at the above process and provides the following functions：

Registered patients/waiting for consultation	Doctor interview/diagnosis	View medical records and prescribe medication	Take medicines, receipts and fake papers
Patient records Appointment consultation	Medical records management Copy medical records	快Enter prescription quickly Preset prescription remarks Patient Special Care Guidelines	Print sick leave certificate Print prescription Print receipt Print drug label

 

Make good use of the technology voucher subsidy system to upgrade

The clinic management system is suitable for physical therapy centers, Chinese medicine clinics, dental clinics, veterinary clinics, western medicine clinics, psychological counseling centers, and other medical centers that require appointments. In addition to standard system solutions, it can also be extended to retail management systems (POS) or drug/product inventory systems, allowing medical institutions to fully manage all drug or product sales. Under the Technology Voucher Scheme, joint medical institutions or medical groups can make good use of the funding to upgrade and update the group webpage while purchasing the “clinic management system”.

Being able to provide customers with more user-friendly web pages will not only help enhance the image of the group, but also increase web traffic and enhance interaction with customers. The new web design trend emphasizes the CMS (content management system) function, which can easily edit web pages, including updating the text or pictures in the web pages, so that the web pages can release important information and promotional messages at any time. In addition, chatbot functions and dynamic web pages are also indispensable web functions.

Technology Voucher Teaching：Make good use of funding to improve document handling

 

System suppliers need to check prices

Because the clinic management system is a specialized system solution, the system supplier should be a technology company specializing in this field in order to provide a competitively priced system solution and provide proper after-sales maintenance and maintenance. (Request to recommend “Clinic Management System Supplier”)

TVP Technology Voucher is a subsidy program that subsidizes local enterprises to upgrade and transform through technology solutions (Successfully apply for TVP Technology Voucher Program funding, you can get funding for 2/3 of the project cost). The funding for the TVP Technology Voucher Program is up to HK$400,000, but the application involves rigorous procedures. The TVP Technology Voucher Consultant can follow up on TVP Technology Voucher application, supplier network, and technology project management. It is your professional technology consultant.

If you want to know more about the clinic management system or TVP technology voucher program, please contact us. Professional TVP technology voucher advisory services, richSuccessful caseGuarantee.

Articles you may be interested in：Know more about technology voucher

2020″Reservation System” indispensable for marketing」

Successful examples of technology vouchers: Ivy owns 3 beauty and self-cultivation centers. Earlier, Ivy successfully applied for funding through the technology vouchers program, purchased an appointment system, and opened the door to online marketing since then. Ivy launches online quick sales discounts and provides instant appointment services to attract customers extremely quickly. The ability to “go customers” far exceeds traditional promotion.

Before purchasing the online appointment system, Ivy’s beauty center only used excel to record customer appointment information. Because excel is not a professional appointment system, there is no fixed input format, and it is difficult to track whoever has entered the record or modified it. Moreover, excel is also unable to control the appointment process. For example, a beautician once gave two branches “overbooked” and called the customer to change it only after the problem was discovered. In addition, the beautician’s schedule is based on the appointment information, and the customer changes the appointment time or suddenly call-in will also disturb the original schedule.

Ivy purchased an online appointment system with the funding of the TVP Technology Voucher Program. Customers can check the free time slots of their favorite beauticians in the online appointment system, and make an appointment by themselves. The system will confirm and record the appointment in real time. The customer will receive a confirmation message sent by the reservation system, and will receive an appointment reminder at the specified time. The entire process is operated by the appointment system, reducing the manual workload.

Technology Hot Search：The advanced POS system that the retail industry must know2.0

 

Discount + appointment, the number of passengers increased greatly

IvyThe online appointment system allows her to fight “online warfare” by advertising on social platforms such as Facebook, IG and other social platforms, and provide “experience discounts”. When customers click, they will be automatically linked to the appointment page and personally select the appropriate time slot. . Ivy’s online promotion has been very effective because it can fit consumers’ instant and anytime consumption patterns. Advertising can be converted into business. The number of visitors to the 3 stores continues to grow.。

Mobile responsive、Payment functions are the basic conditions of the online reservation system, and a more complete online reservation system solution can also be extended to the customer relationship management system (CRM). For medical services, clinics, dentists, consultation centers, or companies that require customers to wait, pay attention to whether the waiting management function in the online appointment system plan is complete. This function allows customers not to wait in the store in person, but the system The waiting number and estimated waiting time will be notified by SMS.

 

Many online appointment system plans

The online reservation system can be customized according to the requirements of merchants. The reservation system supply plan on the market costs about tens of thousands of Hong Kong dollars. The reservation system is a funded technology voucher project under the TVP program. Successfully applied for funding under the Technology Voucher Scheme, Hong Kong companies can receive funding of 2/3 of the project cost (that is, only need to pay 1/3 of the cost of the project), and the funding can be up to HK$400,000.

To learn more about the online appointment system or the TVP technology voucher program, please contact us. Professional TVP consulting services, know-how in the application process of technology voucher, richsuccess caseGuarantee.

Articles you may be interested in：Know more about technology voucher

mPOS system is subverting the sales model

In the face of online store competition, physical retail stores must seize business opportunities and make good use of technology to optimize shopping experience is one of the keys. mPOS (Mobile Sales System) solves the pain points of traditional payment models—the cashier takes up space and the payment bottleneck causes business loss. mPOS is flying fast on the road to meet the consumption model of the new generation, and will change the mode of operation of the retail industry. TVP Technology Vouchers can help you purchase an mPOS system, with an amount up to HK400,000.

mPOS allows the cash register function to follow the mobile device. The clerk uses a smart phone or tablet as a credit card acquiring device. They only need to download the relevant APPS and install the card reader provided by the supplier, and then they can swipe the card or insert the card through the chip. Provide store credit card payment service. mPOS encrypts the transaction, and the device itself cannot record cardholder information, so the security is very high.

TVP Technology Voucher Teaching：APP-based POS system that retail industry must know

An mPOS system installed in a physical store can free up space previously used as a cashier and speed up the payment process. The mPOS system is particularly suitable for POP-up stores, impromptu consumption/promotion activities, shops with small store areas or shops with fast customer turnover.

Payment methods such as contactless payment and mobile wallets are becoming more and more popular, and consumers are less and less tolerant of payment time. Long queues or payment time will scare consumers away, but the mPOS system can meet the consumption patterns of the new generation. In addition, the mPOS system operates in the cloud mode, and the entry cost or maintenance cost is much lower than that of traditional POS. According to operational needs, mPOS can operate independently (just connect to the company’s bank account) or become part of a larger traditional POS system.

Adding mPOS system or other technology upgrade projects can benefit fromTVP Technology Voucher Program. If you successfully apply for a TVP technology voucher, 2/3 of the project cost can be subsidized by the government (capped at HK400,000). For POS system supplier support, technology voucher consulting service or technology voucher project management, please contact TVP-hk.com technology voucher consultant for free consultation.(+852 9867 6897)

Articles you may be interested in：Know more about technology voucher

Advanced POS system 2.0 that the retail industry must know

Regardless of online or offline sales, the POS system is already an indispensable marketing management system. With the trend of technology, the APP-based POS system has become a very popular retail management system with its price advantage and portability. It only needs a smart phone or With a tablet, you can manage in-store sales 24/7. From receiving goods, sales, marketing and promotion, to counting, burying and even analyzing reports, anytime, anywhere, with one machine, the entire sales management efficiency is advanced 2.0. Whether it’s a physical retail store, an online store, or an online and offline business model combined with O2O, you can also useApply for Technology Voucher Subsidy，Adding a POS system, the maximum amount of funding is HK400,000.

APP-based POS system

The main functions of the retail POS system include: sales information, inventory and customer consumption patterns, and can be extended vertically or horizontally to purchase, production, accounting and logistics. Therefore, the POS system is a technology application solution to help marketers improve operating efficiency. In recent years, APP-based POS systems have become a new trend. Let us compare the differences between POS software directly installed on the computer and POS APP.：

	POS system software	POS system APP
installation method	Just like installing Office, you need to install the POS system software into your computer	Download and install via smartphones, tablets and other devices
place of use	Need to be fixed at the location where the computer is installed	Can be used anywhere in the store
system maintenance	Need to maintain the computer system at the same time, such as security, drivers, etc.	Smartphones or tablets generally upgrade automatically
Overall price	Developed and driven by engineers, generally higher	The cost is shared by all user groups, so the price is lower.

 

POS system helps sales management

The POS system can improve operational efficiency, especially in “sales management”.：

1. Information management: Automatically record and save all transaction information through the computer, and you can view any piece of data at any time.
2. Accounting management: The system records sales information, returns and exchanges, pre-ordered products, partial payments, discounts, and other sales information that is integrated by the computer, and even the data is also taken care of by the computer, reducing human errors and costs.
3. Business analysis: You can use the POS system to perform business analysis, for example: set different time values ​​(such as one month, one year, etc.) to view the actual revenue status or make cross-comparisons; or use the product as a unit to analyze each The sales status of such commodities.
4. Shopping experience: Through POS and other technologies, consumer data can be collected in real time. Who is buying? buy what? Under what promotion? Only by collecting and analyzing this information can the customer’s shopping experience be optimized.

Choose POS system solutions carefully

There are various POS system solutions, and you need to be careful when choosing a system. For example, some systems can only be operated in offline mode, and some systems are expensive to maintain. After adding a system, it is discovered that “Zhong Fu” will seriously affect the operation of the store. Therefore, I would like to remind you that no matter what kind of POS system you are, you must choose your supplier carefully.

TVP-hk fromTechnology Voucher Application、Technology Voucher System Procurement Procedure toTechnology Voucher SupplierEvaluation can provide independent professional technology voucher consulting services. Our team specializing in POS systems has made many successful cases a guarantee of confidence to help you make good use of the funding and win at the starting line.

To know more about technology voucher, contact TVP-hk technology voucher consultant immediately (+852 9867 6897)

3 types of key documents are required for technology voucher applications

Technological applications such as artificial intelligence, 5G wireless communications, and big data analysis not only affect consumption patterns, but also bring earth-shaking changes to the business environment. The Hong Kong Special Administrative Region Government Technology Voucher Scheme (Technology Voucher Programme, TVP) Supporting local companies to make good use of technology voucher suppliers to tailor-made technology solutions for their businesses, upgrade technology systems, reduce costs, and improve productivity. It is no longer a myth to knock down giants. The following introduction Technology Voucher Application All the key documents and success points of the company, knowing more about technology voucher is the first step to success。 

1) General file

Business or organization in Submit a technology voucher application At the time, it is necessary to submit the application form, a copy of the business registration (BR) or company registration, and a copy of the identity document of the signatory of the application form. It must be noted that in addition to the requirement to submit company information, the application must also fill in the specific content of the technology project. In this about 500-word plan, the more specific and detailed the description of the project content, the more it can be released from the Technology Voucher Program Committee. Doubts, if the committee can be convinced that the project can be executed reasonably, it is one of the keys to success。

2) Operating documents

Applicants must have proof of actual business operations. Under normal circumstances, the basic document requirements include: daily invoices and receipts, business contracts, financial statements and MPF contribution records, etc., and must be at least 3 months before the application date Record. The documents mentioned here absolutely affect the success rate of the application (at least prevent your application from being beaten back in the first stage). Of course, the business model is not the same. If a company encounters difficulties in submitting individual documents due to actual operating conditions, it can Technology Voucher Advisor Check to ensure the smooth process of applying for technology voucher。

Contact TVP-hk.com Technology Voucher Consultant (+852 9867 6897)

3) Copy of expense quotation

Applicant companies must use quotations to identify projects Technology Voucher Supplier，According to the project cost, the required number of quotations are as follows：

a)Projects not higher than HK$50,000 must obtain written quotations from at least two suppliers；

1. b) HK$50,000Projects up to HK$300,000 must obtain written quotations from at least three suppliers；
2. c) Projects exceeding HK$300,000 must obtain written quotations from at least five suppliers。

Under normal circumstances, the number of quotations is an insurmountable requirement. Please make every effort to invite enough technology bond suppliers to quote. In very special circumstances, if the uniqueness of the technology makes it difficult for the solution to find a sufficient number of technology voucher suppliers in the market, it is necessary to be careful to explain the relevant situation in the plan.。

Further reading：Beware of the quotation trap

 

SMEs choose the guarantee of 150 successful cases

In order to succeed in a technology voucher project, in addition to properly handling the application procedures and project quotations, it is also necessary to select a suitable technology voucher supplier for the project. TVP-hk.com provides technology consulting services, and has successfully processed 150 technology projects so far, and has established a strong network of technology coupon suppliers to support. Our technology voucher advisory services gather experience in technology projects from all walks of life. From ERP, CRM, POS, HR systems, accounting systems, WMS, etc., each technology voucher application case is followed up by a team of senior consultants, with confidence.

To know more about technology voucher, contact TVP-hk.com technology voucher consultant immediately (+852 9867 6897)